In some cases we may need to verify your identity. This support article is intended to explain why we need to do this, as well as how we can do so.
Why we need ID
Examples of situations which require identity verification include someone claiming to no longer have access to an account and requesting our help in accessing it, or someone wanting to change which Steam account a Last Epoch account is linked to.
We need to ensure that we are not helping someone perform account theft. To do so, we request a scan of government-issued photo ID to verify your identity.
Examples of ID we can accept
- Drivers licenses, permits, and learner's permits
- Military photo ID cards
Examples of ID we cannot accept
- Any form of ID which has expired
- Library cards
- School ID cards
- Gym ID cards
- Workplace ID cards
- Public transport ID