Last Epoch Order Refunds and Replacements

If you are dissatisfied with your purchase for any reason, we're here to help.

We have different policies tailored for different situations, to ensure we can always offer the best support possible. We recommend contacting us as soon as possible.

 
48 Hour 'No Questions Asked' Policy

As noted in our Terms of Use, we offer a 48 hour window during which any purchase will be refunded for any reason, or no reason at all. To avail of this policy, just Contact Us and inform us of your desire for a refund. Make sure to include both your account name and your order number - you can find that on both your Order History page, and the order confirmation e-mail we sent - and we'll get back to you soon.

To avail of this policy, both the purchase and refund request must be sent to us directly. To request a refund for a Steam purchase, please see here.

 

Requesting a Refund After More Than 48 Hours

If you would like to request a refund not covered by our above policy, feel free to Contact Us. When contacting us, make sure to tell us your Last Epoch account name, the reason for your request, and your order number - you can find that on both your Order History page, and the order confirmation e-mail we sent.

We'll respond as soon as we can to either confirm your refund request has been accepted, inform you that your refund request has been declined, or to request more information.

 
Requesting Replacements for Physical Items

If your order includes a physical item and it arrives in poor condition, you can reach out to us to organize a replacement. Please Contact Us, and make sure to tell us your Last Epoch account name and your order number - you can find that on both your Order History page and the order confirmation e-mail.

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