Reporting Unauthorized Charges to Eleventh Hour Games

If you have charges from Eleventh Hour Games on your PayPay account or the statement for your credit card or debit card that you don't recognize, use the Contact Us link below for help. Often these charges are the result of a family member using a shared credit or debit card.

If you are certain that the order was not placed by either you or another authorized person, you should contact the appropriate company immediately. For PayPal payments this would be PayPal themselves - for credit and debit cards, it would be the card issuer. The PayPal account or card should be considered compromised. We would recommend that the credit or debit card be cancelled to prevent further fraudulent charges.

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