Using the Microsoft DirectX Diagnostic Tool

DirectX Diagnostic report files are sometimes used when investigating technical issues. These files are colloquially referred to as a 'DxDiag'.

To send us a DirectX Diagnostic report file;

  • Hold down the Windows key and tap Q.
  • Type DxDiag into the search bar.
  • When dxdiag appears, select Run as administrator.
  • Click on the Run 64-bit DxDiag button if one exists.
  • Click on the Save All Information... button.
  • Choose where to save the file.
  • Right-click on the file and click Send to.
  • Select Compressed (zipped) folder.
  • Attach the .zip to a forum post or support ticket.

Tip: Consider saving the file on the Desktop for ease of access.

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