"Correct Credentials, Old Account"

Correct Credentials, Old Account. Contact Support.

This error points to a user authentication issue on our backend.

If you use the Contact Us link at the bottom of this support article and tell us your account name, we can correct this for you. We apologize for any inconvenience as we work on a more permanent solution.

We would also recommend trying to log in using your username instead of your e-mail address if you see this error message, as in some cases the error will only occur when logging in with an e-mail address.

Note: We are investing reports that certain characters - for example ΓΌ - can trigger this error. We are investigating these reports, and ask that if you find a specific character which causes this error message, that you use the Contact Us link at the bottom of this support article to inform us of it. We apologize for the inconvenience as we resolve these bugs.

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